RESTO Co. — Terms & Conditions

Introduction

These Terms & Conditions ("Terms") constitute a legal agreement between you and RESTO Co. ("Company," "we," "us," or "our") governing your use of the RESTO Platform, which includes RESTO AI Designer, RESTO X Designer, RESTO Express, and all related applications, APIs, websites, and services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

Definitions

For purposes of these Terms:

• "Account" means your RESTO account.
• "Content" means any text, images, video, audio, or other materials uploaded, generated, or displayed on the Service.
• "Customer" means the person or entity that has entered into these Terms.
• "Service" means the RESTO Platform, including RESTO AI Designer, RESTO X Designer, RESTO Express, and all related applications, APIs, and websites.
• "User" means an individual authorized by the Customer to use the Service.
• "User Submissions" means Content provided or made available by Users through the Service.
• "White Label" means our optional add-on service allowing resale of the Service under the Customer's brand.

General Terms

1. Accepting These Terms

By signing up for or using the Service, you agree to follow these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

2. Your Account

• Responsibility: You are responsible for all activity under your Account.
• Security: RESTO uses magic-link authentication; keep your email secure. Notify us of unauthorized access.
• Accuracy: Provide and maintain accurate account information.
• Age Requirement: You must be at least 18 years old or have parental consent.

3. How We Provide the Service

• The Service is provided "as is."
• Support is offered via email only unless otherwise stated.
• We use third-party providers for hosting, storage, and infrastructure.
• We strive for high availability but cannot guarantee uninterrupted uptime.

Usage Policies

4. Permitted Uses

You may:

• Use the Service for legitimate business purposes
• Create, store, and share files within your organization
• Integrate with other tools using our API
• Customize your workspace settings

5. Prohibited Uses

You may not:

• Hack, modify, or reverse engineer the Service
• Use the Service to break any laws
• Upload viruses or malicious code
• Harass, threaten, or harm others
• Share account access or forward login links
• Use the Service as general backup storage
• Upload pornographic, violent, or illegal content

Violations may result in immediate suspension or termination.

6. White Label Exception

If you have the White Label add-on, you may:

• Resell the Service under your own brand
• Set your own pricing and terms
• Manage customer billing directly

Applies only with an active White Label subscription.

Storage & Limits

7. File Storage Limits

Included:

• 500GB storage per customer account
• Unlimited users (within your plan limits)
• Automatic compression for efficiency

Additional storage:

• $10 per TB per month

8. Fair Use Policy

• Files unused for 30+ days may move to slower archival storage
• Accounts in the top 5% of usage may require a custom plan
• We will contact you before changes apply

9. Account Inactivity

• No login for 3 months = inactive
• You'll receive a 60-day warning before file deletion
• Logging in reactivates your account

Payment & Refunds

10. Pricing

• Current prices on our website
• 30 days notice before any change
• Prices in USD

11. Refund Policy

30-Day Money-Back Guarantee (New Customers Only)

• Applies only to your first subscription purchase
• Request within 30 days for a full refund
• No hassle
• Refunds processed in original payment currency

Not Refundable:

• Renewals
• Upgrades
• Lifetime Deals
• Third-party banking fees
• Services after 30 days

12. Billing

• Auto-renews unless cancelled
• Cancel anytime
• No partial refunds
• Storage overages billed monthly

Privacy & Security

13. Your Privacy

We respect your privacy:

• We do not access your data except when requested for support
• Your data is visible only to invited users
• We do not sell data

See our Privacy Policy for details.

14. Data Security

• AES encryption in transit and at rest
• Regular security audits
• Industry-standard compliance (ISO 27001, SOC 2)
• Incident response procedures in place

15. Government Requests

We share data only when legally required and with a valid court order. We notify you unless prohibited.

Intellectual Property

16. Your Content

You retain full ownership of all Content submitted to the Service.

You grant RESTO a non-exclusive, worldwide, royalty-free, transferable license to use your Content solely for operating, supporting, and improving the Service.

You represent that:

• You own or have rights to your Content
• Your Content doesn't violate third-party rights
• You have consent from individuals appearing in content

17. Company Property

The Service (software, design, documentation) belongs exclusively to RESTO Co. and its licensors.

You may not use RESTO's trademarks without permission.

18. Feedback

Any feedback may be used by RESTO without obligation.

Third-Party Services & Integrations

19. Integrations

We offer integrations with third-party services.

Each service has its own terms.

RESTO is not responsible for third-party performance or data handling.

20. Data Processors We Use

Limited data is shared with:

• Infrastructure: AWS, Render, Cloudflare, Backblaze
• Payments: Stripe, Paddle
• Analytics: Google Analytics
• Communications: Email providers
• AI Services: OpenAI, Anthropic
• Mobile Platforms: Apple, Google Play
• Integrations: Make.com, Zapier, Albato, Pabbly, etc.

API Usage

21. API Access

• Available on paid plans
• 1000 requests/hour limit
• Authentication required
• May not be used to bypass plan limits

22. API Restrictions

You may not:

• Scrape or export bulk data
• Share API keys
• Violate rate limits
• Abuse or overload servers

RESTO may suspend access for abuse.

Data Protection

23. GDPR Compliance

For EU/EEA users:

• Right to access
• Right to correct
• Right to delete
• Right to export
• DPA available

24. Data Retention

• Active account data retained
• Deleted files removed within 30 days
• Account data deleted within 90 days of closure
• Backups retained up to 90 days
• Legal holds may extend retention

Service Level & Support

25. Service Level Agreement (SLA)

• 99.9% uptime target
• Planned maintenance announced
• Status page available
• Support response within 24 hours

26. Support Scope

We Provide:

• Email technical support
• Documentation
• Bug fixes

Not Provided:

• Phone support (except Enterprise)
• Custom development
• Training

Liability & Disclaimers

27. Limitation of Liability

RESTO is not liable for:

• Lost profits
• Data loss
• Indirect or consequential damages
• Damages exceeding what you paid in last 3 months

28. No Warranties

The Service is provided "as is."

We do not guarantee:

• Error-free operation
• Uninterrupted access
• Specific performance outcomes

Indemnification

29. Your Obligations

You agree to indemnify RESTO against claims arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of third-party rights
• Your Content

Dispute Resolution

30. Informal Resolution

You agree to attempt resolution via [email protected] before filing any claim.

After 60 days unresolved, either party may proceed formally.

31. Binding Arbitration

Disputes are settled by binding arbitration under AAA rules in Wilmington, Delaware.

32. Class Action Waiver

All disputes must be individual.

No class actions or representative actions allowed.

33. Governing Law

Delaware state law governs these Terms.

Export Compliance

34. Export Control

You agree to comply with all U.S. export and sanctions laws applicable to the Service.

Changes & Cancellation

35. Changes to Terms

We may update Terms with 30 days notice.

Continued use = acceptance.

36. Changes to Service

We may:

• Add/remove features
• Change pricing
• Discontinue the Service

37. Cancelling Your Account

• Cancel anytime in settings
• Export data before cancelling
• Data deleted within 90 days
• No partial refunds

Marketing & Testimonials

38. Customer Logos

We may display your logo unless you opt out via [email protected].

39. Testimonials

If you provide a testimonial:

• We may use it in marketing
• You may revoke permission
• We may edit for clarity/length without changing meaning

Community Forum Guidelines

40. Community Conduct

Be respectful and constructive. No harassment, hate speech, spam, impersonation, or malicious content.

Moderation:

• Comments may be reviewed
• Attempting to bypass moderation may result in account suspension or banning

Special Provisions

41. Beta Features

• For testing only
• Not covered under SLA
• May change or be removed
• May require additional beta agreements

42. Compliance Features

(Enterprise only)

• Audit logs
• Data residency
• Custom retention
• DPA or BAA available

Contact Information

43. How to Reach Us

Email: [email protected]

44. Miscellaneous

• Entire Agreement — These Terms replace all prior agreements.
• Severability — Invalid terms do not affect the rest.
• Waiver — Not enforcing a term is not a waiver.
• Assignment — You may not assign these Terms; RESTO may assign freely.
• Force Majeure — Neither party is liable for delays caused by events outside reasonable control.